FAQs

Buying Haskapa Products

Where can I buy Haskapa Products?
All current retailers are listed in the stores section of our site.

Delivery

How long will it take for my order to arrive?
Approximate delivery time is displayed in your basket and at checkout. Please note this varies by location and service chosen.
Do you offer nominated day delivery?
Not yet. Please contact us if you have an urgent enquiry.
Can I order online, but collect at a local store?
Yes. The default setting when checking out is “Pick up from our Mahone Bay Location”. There is no shipping charge if you are picking it up at our Mahone Bay or Bishop’s Landing locations. After choosing this option, and completing the check out process, someone from Haskapa will be in contact to arrange the pick up of your order.
Can I send to multiple addresses in one order?
Shipping charges are calculated by delivery address. Only one delivery address can be submitted at this time.

Gifting

Can I add gift bags or wrapping to an order?
At this moment, we do not offer custom gift-wrappings with orders. However, we would be happy to add a small, customised note to your order. Just write your note in the Order Notes section upon checkout and we will include it in your shipment.
Can I add a personal message or note to a gift order?
We would be happy to add a customised note to your order. Just write your note in the Order Notes section upon checkout and we will include it in your shipment.

Discounts and Coupons

Do you you accept vouchers or coupon codes?
If you have a discount or coupon code, you can enter it at the checkout page. To receive promo updates, click on the Send Me Promos box on the order page.

Payment Method

What payment methods do you accept?
We accept payment via PayPal, Visa Debit, Visa Credit, American Express, Discover Card and MasterCard.

Reviewing, Amending and Cancelling

I haven’t received an order confirmation, how do I know if my order has been processed?
To check your order has been received, login to your account and check your full list of orders. If it still appears to be missing, please contact our customer service team on +1 902 624 8039 ext: 209 or email [email protected]
Can I amend my order after it has been processed?
We can only make amendments if the order has not been despatched. Please contact our customer service team +1 902 624 8039 ext: 209 or email [email protected] with your order number as soon as possible.
Can I track and trace my order?
When your order leaves our facilities, you will automatically receive a tracking number as well as a link to the shipper’s website so you can track the progress of your shipment.

Returns and Refunds

What if I am unhappy with my product, or it has arrived damaged?
We want you to be 100% satisfied with Haskapa products and service. Contact us immediately if you are not and we will be happy to resolve the matter. Please refer to our Refund Policy.

My Haskapa Account

I have forgotten my password
No problem, you can reset it anytime.
Can I leave reviews for products?
Yes you can. We enjoy hearing your thoughts about our products and look forward to reading them. Please feel free to share with us your thoughts and your haskap berry recipe ideas.

About Our Haskap Berries

How can I grow my own haskap berries?
Check out our La Have Orchards page for more info on how to get hold of haskap berry plants, or start your own orchard plot: www.lahavenaturalfarms.com/buy-haskap/